Viewing file:  asr_acd.php (3.11 KB) -rw-r--r--
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<table width="550" border="0" cellspacing="0" cellpadding="0" class="tableBorder">
<tr>
<td class="mainTableTitle">
<span> »</span> <?=TITLE070?>
</td>
</tr>
<tr>
<td>
<div style="height: 150px;overflow: auto;">
<table class="gbTable" width="100%">
<tr class="header">
<td width="4%">Nr</td>
<td width="21%"><div align="left" style="padding-left:5px;">Date</div></td>
<td width="15%"><div align="left" style="padding-left:5px;">Total Hits</div></td>
<td width="15%"><div align="left" style="padding-left:5px;">Total Calls</div></td>
<td width="15%"><div align="left" style="padding-left:5px;">Duration</div></td>
<td width="15%"><div align="left" style="padding-left:5px;">ASR</div></td>
<td width="15%"><div align="left" style="padding-left:5px;">ACD</div></td>
</tr>
<?
$i=1;
if(is_array($callSummary))
{
foreach($callSummary as $row)
{
$passid =$i;
$acdSeconds = floor($row->totalDuration/$row->totalSucessCall);
$acdMin = $this->generallib->sec_to_time($acdSeconds);
$totalFailedCall = $this->generallib->getTotalFaildCall($row->callDate);
$totalHits = $totalFailedCall + $row->totalSucessCall;
$asr = ($row->totalSucessCall*100/$totalHits);
$totalDuration = $this->generallib->sec_to_time($row->totalDuration);
?>
<?
if($i%2==0)
{
$str = "
<TR id = \"$passid\" class=\"row2 \"
onmousedown=\"rowPointer(this, 'down', 'row2', 'rowSel', 'rowMark')\"
onmouseover=\"rowPointer(this, 'over', 'row2', 'rowSel', 'rowMark')\"
onmouseout=\"rowPointer(this, 'out', 'row2', 'rowSel', 'rowMark')\">";
}
else
{
$str = "
<TR id = \"$passid\" class=\"row1 \"
onmousedown=\"rowPointer(this, 'down', 'row1', 'rowSel', 'rowMark')\"
onmouseover=\"rowPointer(this, 'over', 'row1', 'rowSel', 'rowMark')\"
onmouseout=\"rowPointer(this, 'out', 'row1', 'rowSel', 'rowMark')\">";
}
echo $str;
?>
<td align=center class="tableBorderAll" style="padding-top:2px;padding-bottom:2px;"><input name="cehckRate" type="checkbox" id="cehckRate" value="<?=$passid?>" /></td>
<td align=left class="tableBorderAll" style="padding-top:2px;padding-bottom:2px;padding-left:5px;"><?=$row->callDate?></td>
<td align=left class="tableBorderAll" style="padding-top:2px;padding-bottom:2px;padding-left:5px;"><?=$totalHits?></td>
<td align=left class="tableBorderAll" style="padding-top:2px;padding-bottom:2px;padding-left:5px;"><?=$row->totalSucessCall?></td>
<td align=left class="tableBorderAll" style="padding-top:2px;padding-bottom:2px;padding-left:5px;"><?=$totalDuration?></td>
<td align=left class="tableBorderAll" style="padding-top:2px;padding-bottom:2px;padding-left:5px;"><?=number_format($asr, 2, '.', '')?> %</td>
<td align=left style="padding-left:10px;"><?=$acdMin?></td>
</tr>
<?
$i++;
}
}
?>
</table>
</div>
</td>
</tr>
</table>
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